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Team Leader / Jefe de equipo / Líder de Equipe - Technical Support

Genetec

Mexico, Mexico, Mexico Full-time June 05, 2026
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Opportunity Description

Job overview:

The Technical Support Team Leader oversees the proper management of technical support operations, facilitates communication between internal teams (T2, R&D, Pro Services, Customer Services, etc.) across LATAM, and also acts as an internal Genetec coordinator for process compliance and stakeholder engagement.

What your day will look like:

Technical Support Operations Management

  • Monitor team and individual performance indicators (KPIs): Level 1 focus: 1BDR (Business Day Resolution), 1 Week DR, Customer follow-up, CSAT, etc.
  • Encourage a collaborative approach within the team on support cases to ensure the correct analytical approach is adopted
  • Support Genetec key accounts
  • Transfer analytical and technical troubleshooting skills to support engineers to help them manage and resolve cases faster
  • Anticipate task conflicts and organizational changes based on priorities
  • Manage escalations...
    • Full-time Operations Specialties Managers

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    Opportunity Details

    Location Mexico, Mexico
    Country Mexico
    Type Full-time
    Category Operations Specialties Managers
    Posted June 05, 2026
    Deadline July 15, 2026

    About Genetec

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    Genetec

    Mexico, Mexico

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