Team Leader | Local Account

Support Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for you!


About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:


+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.

+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.

+ Training and motivating agents to consistently deliver high-quality work within set timelines.

+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.

+ Managing the daily atten...