Team Leader, Operations

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

· Manage a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.

· Work closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates

· Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery

· Bring in innovative ideas and process improvement proposals to strengthen the business

· Provide on-going monitoring and resolve of L1 escalations/complaints

· Manage and resolve service complai...