Team Leader - Operations - Travel

Job Title : Team Leader Operations -Airline / Travel Mandatory

Department : Operations

Location : Oklahoma City, OK 73102

JOB PURPOSE:

The purpose of this role is to manage all team and process related issues. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. The team size would be of 15 - 20 agents on inbound calls/email

PRINCIPLE ACCOUNTABILITIES: EXPECTED END RESULTS & MAJOR ACTIVITIES

1. Adherence to Service levels - Ensure team meets and exceed Stipulated Timelines and Service level Agreements.

2. Coaching and Mentoring - Team Lead needs to monitor calls and provide regular coaching and mentoring to ag...