Team leader-policy analysis

To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.

Job Responsibilities: Ensure delivery of targets. Provide reports to the Operations Manager on the status of objectives. Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate. Validate claims history while adhering to the relevant compliance procedures. Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs. Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome. Manage additional premium process to ensure outstanding debt is kept to a m...