Team Manager, Financial Accounts (B2B)

Overview

As a Remitly Business Team Manager, you provide outstanding support to our Business CS operations in Manila and Managua. You transform the traditional global remittance industry by developing, managing, and leading world‑class operations teams supporting business partners across the globe.

Responsibilities

• Drive team and individual success against key performance indicators (KPIs) for areas of responsibility.
• Own and manage complex business customer escalations to deliver best‑in‑class customer experience.
• Manage performance of multiple direct reports, including front‑line Business Customer Associates and Program Specialists.
• Own, lead, and manage specific Remitly Business worktypes, ensuring high level performance and continuous improvement of standard operating procedures.
• Lead performance management, career development, learning and development, and engagement of direct reports.
• Contribute to a...