Team Manager - GSD L2

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Global Service Desk — Level 2 Team Manager

The Level 2 Team Manager leads a team of advanced Technical Support Specialists handling escalated and complex issues beyond L1 triage scope. Where L1 focuses on speed and volume, L2 is where complexity lives — your team resolves what L1 cannot, engages with on-site infrastructure, and partners with broader IT functions to prevent issues before they surface. This is a technical leadership role where subject matter depth, proactive queue management, and structured problem-solving are as important as people skills. Technical excellence and outstanding customer service are both expected; neither is optional.

What You’ll Do

Team Leade...