Team manager: sre - jg08(jhb)

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

The Team Manager role is focused on managing consultants within the contact centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Mentors team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

This role is focused on, but not limited to:

Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by eliminating waste and looking for continuous improvement Ensuring achievement of underwriting and profitability objectives through internal processes. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant product and service targets Ensure efficiency of service productivity a...