Opportunity Description
A specialist provider of product protection, repair, and claims management services is looking for an experienced Team Manager to lead a high-performing customer operations team.
This is a fast-paced, service-driven role where youll oversee performance, develop people, and ensure an exceptional customer journey from start to finish.
What youll be doing:
- Leading, coaching and developing a customer service team
- Managing performance, workloads and KPI delivery
- Driving service excellence and continuous improvement
- Building strong relationships with suppliers and stakeholders
- Ensuring compliance within a regulated environment
What were looking for:
- Proven experience managing teams in a contact centre or service environment
- Strong leadership and performance management skills
- Customer-focused mindset with excellent communication skills
- Abili...
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