Team Member, Fulfilment

Primary Objective

• To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross‑selling and up‑selling initiatives to enhance overall customer satisfaction.

Key Responsibilities

• Develop and maintain a strong understanding of the Bank’s products and services.
• Provide accurate, timely information and updates on products and services to customers.
• Handle inbound customer calls professionally, ensuring prompt and effective resolution of inquiries and issues.
• Manage and resolve complaints from difficult or dissatisfied customers with professionalism, including escalation to relevant departments when necessary.
• Process customer requests accurately and ensure proper coordination...