Technical Account Manager (APAC)

(Ideally) Located in Singapore (hybrid), this role is the go‑to technical contact for customers across Southeast Asia, Greater China, and ANZ. Working within APAC time zones, you will build strong relationships with a portfolio of accounts, ensuring that technical issues are resolved quickly and that customers feel well supported throughout their journey.
This is a post‑sales role, meaning you come in after the deal is done. Your focus is on keeping customers happy and technically successful – not on selling. You will handle incoming technical questions, coordinate with internal teams to find solutions, and serve as the escalation point when issues require senior attention.
The role sits at the intersection of people skills and technical know‑how – you need to understand the product deeply enough to troubleshoot and advise, while being comfortable managing relationships across different cultures and markets.
What will you do?
Handle customer technical requests, troubleshoot...