Technical Account Manager - Cape Town

Cape Town, South Africa | Posted on 24/04/2026

Job Description

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations – financial, technical, and otherwise – are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective.

Key Performance Areas

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Customer Support Tickets managed and closed timeously.
• Conduct Customer Training to customer satisfaction.
• Develop and execute standard operating procedures (SOPs).
• Monitor and maintain uptime of all systems and ensure data and customer outputs made available as per SLA and that SOPs are executed as required.
• Meet regularly with Customer Operational staff.
• Ensure financial viability of customer accounts.
• Build ...