Technical Analyst - IT Applications

Position Summary

 Job Purpose

The Technical Analyst – Applications will support, maintain, and enhance HCT’s enterprise applications and digital platforms. The role will ensure system stability, performance, security, and effective integration across academic and administrative functions.

Key Responsibilities

* Provide technical support for HCT’s enterprise applications.

* Troubleshoot incidents, system errors, performance issues, and integration failures.

* Conduct root cause analysis and recommend effective solutions.

* Support application upgrades, enhancements, testing, releases, and deployments.

* Work with business users, vendors, developers, database teams, and cloud teams.

* Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.

* Prepare technical specifications, support documents, interface documents, and operational procedures.

* Ensure ...