Technical Assistance Professional

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Tech Support ITHW Neumann Team” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary:

This position is accountable for ensuring accurate and timely technological support and First line support (L1) issue resolution for internal customers. Specialist will interact with customers via phone or email to provide guidance and assistance as directed by customer needs and urgency. Resolve everyday requests and complex hardware and software issues working with Information Systems (IS) analysts and engineers as needed. Follows up inquir...