Opportunity Description
Responsibilities
Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platformsDesktop applications (Windows, macOS, and Linux)Mobile applications (Android and iOS)Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with a focus on wide-scale technical issues Requirements
Languages: fluency in English and Spanish is a must. Any other European language is a plus.Bachelor’s degree, preferred if in a technical field.2+ years in client facing support role2+ years’ experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environment...
Full-time
Information and Record Clerks