Technical Customer Success Analyst II — Mandarin, 24/7 Support

Mastercard in Kuala Lumpur is looking for a Customer Technical Services Analyst II to provide high-level technical support for B2B and B2E clients. The role encompasses maintaining customer satisfaction through effective troubleshooting, enhancing the customer experience, and contributing to process improvements. Proficiency in Mandarin is essential, and candidates must be able to work in a 24/7 environment. The position offers opportunities for professional development and involvement in small-sized projects aiming to improve service delivery.
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