Technical Customer Support for Agricultural Equipment

Join Brandt Industries as a Technical Customer Support Representative specializing in agricultural equipment. You'll ensure timely resolution of product issues with a focus on customer satisfaction.
This role involves direct interaction with dealerships, troubleshooting product issues and providing solutions. Your strong mechanical aptitude will help you relay important information about our machinery's features. You will also document issues and follow up with clients to ensure satisfaction.
Key Responsibilities:
• Diagnose equipment malfunctions using diagnostic tools
• Advise dealership personnel on technical issues
• Educate customers on machinery operation and maintenance
• Record all customer interactions accurately
• Report trends to support product enhancements
Requirements:
• Proven mechanical and technical aptitude
• Strong analytical and problem-solving abilities
• Customer-oriented with commitment to service excellence
• Proficient in Mic...