Technical Customer Support Specialist

Combine your IT expertise and customer service skills in this Technical Customer Support Specialist position in our Wairau Park store, Computers department! This full time role provides software and hardware support to customers and aims to grow the Tech2Home business.

About the Role

This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us.

Some key tasks will include:

• Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals.
• Drive sales of Tech2Home services within the sales team, tech bay and with customers.
• Process all returns and faulty products correctly and despatch for repair, replacement or credit.
• Liaise with suppliers and r...