Technical Field Service Engineer (Residential & C&I)

Technical Field Service Engineer - Solar PV & BESS (Residential & C&I)

Position Summary

The Technical Field Service Engineer is responsible for providing high-quality technical support and customer service for Solar Photovoltaic (PV) and Battery Energy Storage System (BESS) solutions across Residential and Commercial & Industrial (C&I) projects. The role involves commissioning, maintenance, troubleshooting, repair, technical training, and system performance optimization.

The successful candidate will support customers, installers, EPC contractors, and channel partners through on-site services, remote technical support, hotline assistance, and email communications. The position also serves as a technical representative of the company during customer meetings, training sessions, seminars, webinars, and industry events.

This is a permanent full-time role requiring frequent domestic travel and occasional overseas travel.