Technical Presales Engineer

Role Summary

We are looking for a Technical Presales Consultant – Digital Workplace Services to drive solutioning and

technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery,

supporting RFP responses, client presentations, and end-to-end workplace transformation solution design.

The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation

& AI-driven support, along with experience in enterprise managed services solutioning.

Key Responsibilities

• Engage with customers to understand Digital Workplace requirements.

• Design scalable and cost-effective solutions across:

o Global Service Desk (L1/L2/L3)

o End User Computing (EUC)

o ITSM tools (ServiceNow, BMC, Freshservice, etc.)

o Microsoft 365 & Collaboration platforms

o Automation & AI chatbots

• Lead technical workshops and discove...