Technical Process Analyst

Description and Requirements

Business Area Description

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position

Analyze, design, and continuously improve IT service and operational processes to increase efficiency, quality, and user satisfaction

Day-To-Day Tasks

• Identify opportunities to reduce incident recurrence and optimize workflows through standardization, automation, and best practices
• Map, document, and analyze end-to-end IT service processes (incident, request, problem management)
• Identify inefficiencies, bottlenecks, and recurring issues, proposing improvements and opt...