Technical Service Specialist

Responsibilities

• Provide stellar technical service support via phone and email, delivering timely, accurate, and requested information to distributors and customers daily.
• Bridge the gap between the field and the factory by communicating directly with engineering and production teams to resolve recurring machine issues.
• Take the lead over the Pre‑Delivery Inspection (PDI) area, manage the regional returns processing workflow, and coordinate the employee vehicle fleet for Kärcher Canada.
• Develop impactful training materials for new product launches and assist with local technical training schools as needed.
• Multi‑task efficiently to handle customer care functions, stepping out into the manufacturing environment or traveling occasionally to resolve pressing field problems.

Qualifications

• Strong electro‑mechanical troubleshooting skills paired with a high school diploma (or equivalent) and an abi...