Opportunity Description
**Key Responsibilities**
• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including:
o Card readers
o Access control panels
o Turnstiles
o CCTV cameras
o Intercom systems
o Other integrated security devices
• Perform basic repairs and preventative maintenance, including:
o Hardware adjustments
o System resets
o Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and out...
• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including:
o Card readers
o Access control panels
o Turnstiles
o CCTV cameras
o Intercom systems
o Other integrated security devices
• Perform basic repairs and preventative maintenance, including:
o Hardware adjustments
o System resets
o Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and out...
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