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Technical Specialist Remote Support.

Agfa

Leeds, England, United Kingdom Full-time June 04, 2026
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Opportunity Description

Technical Specialist Remote Support


We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

  • Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
  • Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
  • Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
  • Escalate Incidents, as needed, on behalf of the customer to appropriate ...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Leeds, England
    Country United Kingdom
    Type Full-time
    Category Computer Occupations
    Posted June 04, 2026
    Deadline July 14, 2026

    About Agfa

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    Agfa

    Leeds, United Kingdom

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