Technical Support Analyst (BSA) - Travel Technology

American Express Global Business Travel

Manila, Metro Manila, Philippines Full time June 12, 2026

Opportunity Description

Description

What You'll Do

Provide Level 2 application support for Travel Counselor tools, travel booking, servicing, and Corporate applications

Manage incident and request resolution through timely acknowledgment, prioritization, communication, and escalation

Respond to critical incidents (P1/P2) within SLA; participate in incident bridges, issue triage, and deliver timely outage communications

Monitor global ticket queues to ensure SLA compliance

Assess issue severity rapidly and troubleshoot application and configuration issues end-to-end

Drive root cause analysis and problem management to prevent recurrence and reduce demand

Maintain proactive communication with key stakeholders on issue status and resolution timelines

Report production impacts to leadership and ensure high-impact issues reach product development teams quickly

Engage with Major Incident Management, Site Reliabilit...

Full time Computer Occupations

Submit your application for Technical Support Analyst (BSA) - Travel Technology at American Express Global Business Travel

Location Manila, Metro Manila

Country Philippines

Type Full time

Category Computer Occupations

Posted June 12, 2026

Deadline July 22, 2026