Technical Support Analyst

Description

• Act as the primary on-site IT support resource for the NYC office (approximately 60 users) • Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards • Troubleshoot and resolve end-user hardware, software, and device issues • Set up and configure Windows 11 laptops, peripherals, and workstations • Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration • Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership • Support Microsoft Entra ID, Microsoft 365, and Intune MDM environments • Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff • Participate in periodic global access and account reviews to ensure security and compliance • Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups •...