Technical Support Analyst - Production Application Support

About The Role:

We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team. This role is responsible for providing exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution. The ideal candidate will have a service-oriented attitude, a strong command of SaaS-based B-B applications with a data backend, and a proven track record of maintaining large-scale, distributed systems. This role is currently remote, and the position's core hours are North American.

What You'll Do:

· Service Support and Issue Resolution: Respond promptly to Tier 2 support requests, analyze, validate, and provide effective solutions within established service level agreements. Maintain a strong service attitude while addressing customer inquiries and issues.

· Application Maintenance and Troubleshooting: Utilize you...