Technical Support Analyst (remote)

Software Guidance & Assistance, Inc., (SGA), is searching for a remote Technical Support Analyst for an opportunity with one of our premier clients based in Chicago, IL


SUMMARY:

Reporting to the Manager of Information Technology, the Technical Support Specialist II is a key member of the Corporate IT Department. This position is responsible for assisting end users with technical and product support, helping to diagnose and solve operational problems, providing onboarding guidance to newly hired staff, and promoting effective communication from IT to business. The job holder will collaboratively partner with team members across the IT group and other departments to ensure a high level of service.



KEY RESPONSIBILITIES:

Respond and follow up on technical help tickets submitted via ServiceNow system

Provide IT support for Windows, Microsoft , Adobe, and a variety of other applications used internally

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