Technical Support Analyst (Santiago de Querétaro)

Technical Support Analyst (SSA)

Location: Queretaro, Mexico

ON-SITE

World‑changing careers, enabled by Johnson Matthey. With over 200 years of history, join us to accelerate the transition to net zero! As a Technical Support Analyst, you’ll play a crucial role in ensuring our IT infrastructure and end‑user devices at the site are performing to global standards. You'll be a key point of contact for on‑site technical support, assist in regional/general IT project rollouts, and help maintain compliance with Johnson Matthey’s global IT policies. Your work will contribute directly to the productivity of our teams and the smooth operation of our digital environment.

Responsibilities

• Providing on‑site IT support for infrastructure, hardware, and end‑user devices to ensure performance meets business expectations.
• Managing the procurement and lifecycle of IT assets including laptops, mobile phones, printers, and peripherals.
• En...