Technical support analyst (uk hours)

MRI Software is seeking a Software Support Analyst to join our team in Cape Town! This individual will be responsible for resolving customer software queries and will need to analyse software issues to recommend solutions. Engaging with clients via email and telephone will be an integral part of this role, making this role the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.

We are looking for individuals with written knowledge and experience of Oracle PL/SQL. You should be able to develop, diagnose, and resolve issues related to PL/SQL code and SQL queries with a good understanding of core functions. Individuals should be eager to gain experience within a corporate software company and already have 2–3 years’ experience working in application support on enterprise software.

Working hours and location

The role works UK hours betwee...