Technical Support, Associate / New York, NY

**About this role**

The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination.

**Responsibilities:**

+ Respond to user inquiries, email, or phone-generated support calls
+ Escalate high-impact problems while maintaining responsibility.
+ Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
+ Support BlackRock Dell PCs, laptops, chrome books, smartphones, table...