Technical Support Associate (Vietnamese-Speaking)

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

The Technical SupportAssociatedocuments complaints and inquiries on product distributed by Abbott ARDxthrough Infectious Diseases, Toxicology and theCardiometabolic and Informaticsbusiness units.The role provides first line technical support to end users, distributors and commercial teams via phone, web-basedtoolsand e-mail.Technical supportassiststhe customer by providing guidance on the products intendeduseandaddressingspecific user issues. The team carries out its responsibilities whilemaintainingcompliancetomedical device and diagnostics post-market surveillance regulations.

Essential Duties and Responsibilities (Key Activities)

• Receive inbound Customer calls and email communica...