Technical Support (DAYSHIFT, WFH - AU Electrical Industry)

This is a remote position. PERMANENT DAYSHIFT, REMOTE/WFH PHILIPPINES Position Description: Customer - Technical Support (DAYSHIFT, WFH - AU Electrical Industry) Fulltime - 40 Hours VA Rate : $10AUD per hour Job Description Support & QA Support Business Unit: Client Customer Support Centre Reports to: Leading Hand Tradesman / Job Scheduling Coordinator Primary Systems: HubSpot (The Brain) & Simpro (Technical Data) Role Summary This offshore role functions as the Evergreen Customer Support Call Centre. It serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical supportsuch as troubleshooting Wi-Fi disconnections, inverter resets, or product faultsthis role ensures clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling. Key Responsibilities 1. Customer Technical ...