Technical Support Engineer at Provo Utah

We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

+ Provide timely and efficient Level 2 support for hardware, software, and network issues.

+ Diagnose and resolve complex technical problems escalated from Level 1 support.

+ Document support activities and solutions in the ticketing system.

+ Assist in system installations, configurations, and upgrades.

+ Collaborate with other IT teams to ensure seamless service delivery.

+ Maintain IT infrastructure by performing regular maintenance and updates.

Requirements

Qualifications:

+ 1 to 2 years of experience in technical support or a related IT role

+ Bachelor's degree in Computer Science, Infor...