Technical Support Engineer

Purpose of the position:

To provide a high level of technical support to all our customers in the EMEA region, with specific focus to Africa. To ensure the team continually offers the best level of service in terms of services and equipment.

Major Areas of Responsibilities:

• Do installations and commissioning of all the company's monitoring Radar models in Africa


• Explaining and presenting Mine Monitoring solutions which include hardware, software,


• Support, and services, through the integration of different technological solutions


• Provide remote and onsite support to all customers as required.


• Troubleshoot, diagnose, and solve problems clients have with the systems.


• Perform system maintenance on all Mine Monitoring products.


• Ensure that all client support requests are actioned.


• Assist with performing d...