Technical Support Engineer L1

Responsibilities

• Respond to inbound client requests and troubleshoot technical problems.
• Provide first-line support and guide clients through the resolution of common IT issues.
• Escalate complex problems to higher-level support teams as needed.
• Document all support activities and maintain accurate records.
• Continuously expand your technical knowledge to better assist clients.
• Collaborate with the wider IT team to identify and implement improvements.

Qualifications

• 1–2 years of experience in a technical support or help desk role.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Working knowledge of common software applications and operating systems.
• Ability to learn new technologies and techniques quickly.
• Commitment to providing a high standard of client support.
• Required languages: Engl...