Technical Support Engineer

**Technical Support Engineer (Offshore Structural)****Location**: Remote in Mexico or BrazilTechnical Support Engineer whose primary responsibility would be to provide technical support on Bentley's Offshore Structural Engineering software SACS**Responsibilities**Troubleshoot and resolve user's issues quickly and accurately thereby driving user satisfaction and usageHelp in developing the product by conveying user feedback to product team through logging of bugs/enhancement requestsCoordinate with Development, QA & Product Management team to prioritize bug fixesCreate knowledge articles, edit existing articles to keep them current and use those to support usersTest a product or a feature before a release**Qualifications**Bachelor's Degree in Civil, Structural, Mechanical or Ocean Engineering1-5 years of prior offshore structural engineering related experienceKnowledge of finite element modeling, analysis & designKnowledge of offshore design codes API RP 2A and ISO *****Experience us...