Technical Support Manager or Customer Support Manager

Your Responsibilities

Experience with modern automation and AI-assisted workflows AI copilots, scripting, automation tools) and AI-driven development approaches such as vibe coding using tools like Cursor, Lovable, and similar platforms.

General knowledge of XR media platforms and video engineering tools, including Vantage, Cambria, Uninode, MediaMate, Baton, GLIM, ATS, and related media processing software.

Familiarity with media workflows including transcoding, captioning vendors, watermarking/fingerprinting, and transfer technologies Aspera).

Knowledge of monitoring and infrastructure tools such as Zabbix and AWS services (S3, AMI).

Technical experience in several of the following areas: SQL/NoSQL databases, Linux/Unix, Windows Server, networking, REST APIs, JSON/XML, Git, Jenkins, scripting (JavaScript/Bash), and cloud monitoring tools.

o Line management of the Support Team in Kuala Lumpur, overseeing team knowledge, performance, and pr...