Technical Support Operations Manager

Support & Operations Manager Role Overview We are looking for a Support & Operations Manager who will act as the central coordination point between customers (farms / field operations) and internal teams (Product, Computer Vision, Deployment team & Analytics). The role is not just support handling; it owns issue resolution and system alignment. Key Responsibilities Customer Issue Ownership Act as primary point of contact for customer escalations Ensure issues are understood, structured, and resolved Maintain clear communication with customers Internal Coordination Identify correct ownership (Product, Deployment, Hardware, Support) Assign ownership and follow up until closure Problem Classification & Filtering Distinguish between real issues, misunderstandings, and system gaps Avoid unnecessary escalation Pushback & Boundary Management Clearly communicate when an issue is not support-related Push back to releva...