Technical Support Representative Evenings at Moby

Become a valued Technical Support Representative at Moby, providing customer service expertise during part time evening shifts. Tackle customer inquiries for telecom services directly.
This role, based in Calgary, AB, is perfect for individuals with 1+ year of experience in technical support or high-volume call centers. You will handle customer inquiries for Internet, TV, and Phone services, focusing on resolving issues and maintaining a high level of customer satisfaction. Through collaboration with internal teams, your contributions will enhance organizational efficiency.
Key Responsibilities:
• Manage customer inquiries across multiple channels
• Troubleshoot and resolve technical service issues
• Document inquiries and escalate as needed
• Educate customers on self-service options
• Identify and communicate recurring issues for improvement
Requirements:
• 1+ year of technical support experience preferred
• Excellent active listening and communication s...