Technical Support Specialist 2

Job Description
Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP ...