Opportunity Description
- Respond and follow up on technical help tickets submitted via ServiceNow system
- Provide IT support for Windows, Microsoft 365, Adobe, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues and projects within established SLA’s
- Identify recurring technical issues and propose solutions to address the root problems. Contribute standard documentation to the Knowledge Base
- Deploy and maintain IT hardware, such as printers, scanners, mobile phones, end user computers, AV systems and conference phone systems
- Coordinate with other departments to resolve client issues
- Oversee device inventories and supply room and assist in reporting for budgetary purposes
- Provide audio/visual setup and support for important client meetings and board presentations
- Assist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organiz...
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