Technical Support Specialist, IT Infrastructure

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Essential Job Functions:

+ First call resolution (FCR) is a critical part of the job role
+ Understanding of ITIL framework which includes incident, service request, queries and problem management are very critical
+ Drafting SOPs and implementing the same (Must)
+ Responds to telephone calls, email, instant message...