Technical Support Specialist L2

Join our team as a Level 2 Technical Support Specialist and play a key role in delivering exceptional technical support to our global customers. You will handle complex technical issues, collaborate with cross-functional teams, and serve as an escalation point for Level 1 Support. This role is ideal for someone with strong problem-solving abilities, solid technical expertise, and the ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities.


• Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation.


• Investigate and reproduce customer-reported bugs, providing detailed analysis and documentation for the development team.


• Manage and maintain trading p...