Technical Support Specialist

About the role

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will be responsible for providing world‑class assistance via calls, chat and emails, and will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

What you’ll do

• Email, Chat, and Voice Support – Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.
• Customer Service Analysis – Collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
• System Evaluation – Evaluate existing tools and work with engineering to develop tools to enable this function to scale.

What we’re looking for

• Native or bilingual spoken and written E...