Technology Major Problem Manager - Senior Systems Operations Engineer

**About this role:**

Wells Fargo is seeking a Technology Problem Manager responsible for leading the end‑to‑end Technology Major Problem Management lifecycle for high‑severity, enterprise‑impacting technology events. This role ensures root causes are thoroughly identified, systemic risks are mitigated, and recurrence of critical incidents is prevented.

The role partners closely with Technology Major Incident Management (TMIM), Platform Engineering, Change Management, Risk, and Technology Control teams to translate major incident outcomes into long‑term reliability, restorability, and resiliency improvements.

**Key Responsibilities**

+ Own and manage Major Problem records originating from Priority 1, Priority 2, and approved Priority 3 Major Incidents.
+ Validate Major Problem intake criteria, scope, severity, and classification in alignment with TMIPM standards.
+ Lead and facilitate deep‑dive Root Cause Analysis (RCA) sessions involving multip...