Technology Support Analyst (AU, Mortgage, Hybrid)

Schedule: Monday to Friday (7am to 4pm PHT)

Reporting to the Technology Support Team Lead, the Technology Support Analyst serves as the strategic anchor between customer-facing teams and the Engineering department. Moving beyond basic troubleshooting, this role acts as a high-level technical investigator and liaison. You are responsible for owning the escalation lifecycle, identifying systemic patterns, and ensuring that complex issues are translated into developer-ready documentation to drive rapid resolution and platform stability. You are a natural leader who remains cool as a cucumber during a crisis, bringing ease to those around you through coaching and technical expertise.

Core Responsibilities

• Advanced Technical Investigation & Triage
  • End-to-End Ownership: Manage high-priority escalations with a First Time Right mindset, ensuring accountability from the initial report to a verified fix.
  • Root Cause Analysis: Utilize log...