Technology Support Analyst - Transmission Support - Bilingual (Mandarin)

Overview

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As a Technology Support I for Transmission Support, you provide 24/7 technical assistance for transaction initiation and reporting, owning client and partner inquiries end to end, documenting and following up, proactively addressing processing errors and platform changes, and troubleshooting connectivity, security, and file transmission issues with timely escalation. You collaborate across teams to resolve issues and improve procedures/training, bringing fluent English and business-level Mandarin, customer service and technical support, strong analytical and prioritization skills, disciplined risk/control adherence, and flexibility to work off-hours and remotely while translating complex topics for sensitive client communications.

Responsibilities

• Own and resolve client and partner inquiries via phone, email, and...