Opportunity Description
**Tech/Systems Support Analyst**
**Lisbon, Portugal**
**Remote/Home-based**
The Tech/System Support Analyst will play a critical role in providing first level support on workstations or for applications.
**Essential Functions:**
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
**Qualifications:**
• College certificate or equivalent experience (12 years of studies).
• Knowledge of Pharma industry is a plus.
• Previous experience in a Call Center with technology support or clinical a plus.
**Mandatory Skills:**
· Spanish Native Speaker
· Fluent in English
· Flue...
**Lisbon, Portugal**
**Remote/Home-based**
The Tech/System Support Analyst will play a critical role in providing first level support on workstations or for applications.
**Essential Functions:**
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
**Qualifications:**
• College certificate or equivalent experience (12 years of studies).
• Knowledge of Pharma industry is a plus.
• Previous experience in a Call Center with technology support or clinical a plus.
**Mandatory Skills:**
· Spanish Native Speaker
· Fluent in English
· Flue...
Ready to Apply?
Submit your application for Tech/Systems Support Analyst - Spanish Native/English Fluent (Portugal Homebased) at IQVIA
Apply for this Position