Opportunity Description
Telco Network Operations Center (NOC) Engineer
Responsibilities
- Responsible for 1st Level Operations activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- Responsible for network monitoring and first level troubleshooting of technical incidents
- Responsible for creating Trouble Tickets, escalating to 2nd Level Operations and following up until the technical incidents are resolved
- Responsible for communicating and notifying the relevant stakeholders regarding network status and the technical incidents
Qualifications
- Experience with network monitoring and fault management in a Wireless Network (fresh graduates are welcome to apply)
- Familiar with Network Monitoring System and Ticketing System
- Good communication skills and good English language proficiency, both written and verbal
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